Privacy Policy
How we collect, use, and protect your information
Personal Information
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This includes:
- Email address (for account creation and communication)
- Name (for personalization and billing)
- Phone number (for payment processing via Razorpay)
- Payment information (processed securely by Razorpay)
Usage Information
We automatically collect certain information about your use of our service:
- Books generated and their metadata
- Usage patterns and feature interactions
- Device information and browser type
- IP address and location data
We use the information we collect to:
- Provide, maintain, and improve our AI book generation service
- Process payments and manage subscriptions via Razorpay integration
- Store your generated books and account data in Firestore
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns to improve our service
- Detect, investigate, and prevent fraudulent transactions
Firebase/Firestore Integration
Your account data, subscription information, and generated books are stored securely using Google Firebase and Firestore. This includes:
- User authentication data (managed by Firebase Auth)
- Subscription status and payment history
- Generated book content and metadata
- Usage statistics and preferences
Security Measures
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure payment processing via Razorpay
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:
- Service Providers: We share data with Razorpay for payment processing and Google Firebase for data storage
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your generated books and data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at support@tommyai.tech
In accordance with our 24-hour refund policy for technical issues:
- Payment data is processed securely through Razorpay
- Refund requests for technical issues must be submitted within 24 hours
- We may retain transaction records for accounting and fraud prevention
- Refund processing may take 5-7 business days depending on your payment method
For refund requests related to technical issues, contact refund@tommyai.tech
If you have any questions about this Privacy Policy, please contact us:
This Privacy Policy was last updated on January 2025. We may update this policy from time to time, and will notify you of any material changes.