Refund Policy
24-hour refunds for technical issues only
Tommy AI offers refunds within 24 hours of payment exclusively for technical issues. This policy is designed to protect customers who experience genuine technical problems that prevent them from accessing the service they paid for.
Refund Window
You must request a refund within 24 hours of your payment being processed. After this period, refunds will not be available regardless of the circumstances.
Refunds are available for the following technical issues only:
- Payment Processing Errors:
Your payment was charged but you received an error message and no subscription credits were added to your account.
- Website Malfunction:
Technical errors on our website prevented you from accessing your paid subscription features.
- Subscription Activation Failure:
Payment was successful but your subscription status was not updated due to technical problems on our end.
- Service Unavailability:
Complete service outage immediately after payment that prevents any use of the platform.
Refunds are NOT available for:
- Content Quality Preferences:
Dissatisfaction with AI-generated book content, writing style, or quality.
- Change of Mind:
Deciding you no longer want the subscription after successful activation.
- Feature Expectations:
Misunderstanding of features or capabilities described on our website.
- Partial Usage:
Requesting refunds after successfully using the service to generate books.
- Late Requests:
Any refund request submitted more than 24 hours after payment.
Step-by-Step Process:
- Email us at refund@tommyai.tech within 24 hours of payment
- Include your payment transaction ID or order number
- Describe the specific technical issue you experienced
- Provide screenshots or error messages if available
- Include your registered email address
Required Information:
- Transaction ID from Razorpay payment confirmation
- Date and time of payment
- Detailed description of the technical issue
- Screenshots of error messages (if applicable)
- Your account email address
Review
24-48 hours
Approval
1-2 business days
Processing
5-7 business days
Note: Refund processing time depends on your payment method and bank. Credit card refunds typically appear within 5-7 business days, while UPI and bank transfers may take longer.
For Refund Requests:
Email: refund@tommyai.tech
Use this email ONLY for technical issue refund requests within 24 hours of payment.
For General Support:
Email: support@tommyai.tech
For technical support, account issues, or general questions.
This Refund Policy was last updated on January 2025. We reserve the right to modify this policy at any time, and will notify users of any changes via email or website announcement.